Refund policy

🕐 Cancellations

• You may request a cancellation within 1 hour of purchase.
• After that 1-hour window, cancellations are no longer accepted. Orders are submitted to production immediately and cannot be modified or canceled once in queue.

📦 Returns

Damaged Items

• In the rare event your item arrives damaged, I’ll gladly work with you to replace the affected item(s).
• Photo evidence of damage is required to process a replacement. Without photos, returns cannot be accepted.

Undamaged Items

• Returns are only accepted on non-personalized items. Custom or personalized mugs and cups are not eligible for return.
• To initiate a return, contact me at amy@amyscoffeemugs.com for approval.
• If approved, you’ll receive a return form via email, which must be printed and included in your return package. This form will also contain the return address.
• Returns must be initiated within 30 days of when your order was marked as delivered.
• Items must be unused and arrive back in perfect, like-new condition.
• Return shipping is the customer’s responsibility and is non-refundable.
• Refunds will only be issued once returned items are received and verified to be in like-new condition. Refunds are sent to the original payment method.

Large Orders

• Returns on large or combined orders of 10 mugs or more may be refused, as all mugs are made to order.
• Amy’s Coffee Mugs does not rent or lease mugs for events, staging, or short-term use.
• Please do not place large orders with the intent or expectation of returning them.
• If a return for a large order is exceptionally approved by the owner, the customer is responsible for:
  • Return shipping costs, and
  • A 30% restocking and storage fee.
• If your large order is legitimate and any item(s) arrive damaged, the order as a whole cannot be returned — but I’ll gladly replace the damaged piece(s) for you at no cost. I want you to be happy with your order, and I’ll make sure any issues are resolved as smoothly as possible.

🚚 Undeliverable Orders

• Amy’s Coffee Mugs is not responsible for delivery issues caused by:
  • Incorrect or incomplete shipping addresses
  • Forwarding address problems
  • Package holds or delivery refusals
• You are responsible for any additional shipping costs related to delivery errors or forwarding issues.
• If a package is undeliverable and not safely returned, you will also be responsible for the cost of reordering your product.

🚫 Refused Deliveries

• Refused deliveries (forced returns) are not accepted.
• No refunds will be issued for packages marked as refused.

 

For more details about shipping, ordering, and frequently asked questions, please visit the FAQs and Important Details page.

Thank you for supporting my small business! I truly appreciate your understanding and support. If you ever have questions about a return, damaged item, or anything else, please feel free to reach out — I’m always happy to help.